Australian Consumer Law
The Australian Consumer Law provides consumers with a number of consumer guarantees that cannot be excluded or limited. This Cancellation & Returns Policy is therefore subject to, and will not apply to the extent that, it limit or excludes such consumer guarantees.
Terms & Conditions
This Cancellation & Returns Policy is governed by, and is to be read with, the Stelier Terms and Conditions, which are located here.
Stelier Customer Service Support
At Stelier we want your shopping experience to be as seamless as possible. Please take care when placing your order on our website or in-store to ensure that all your order details are correct. Please feel free to request additional photographs or videos to ensure your selection is perfect for your destination space.
If you wish to cancel an order or request a return, please make contact with Stelier via the following details”
Email: enquiry@stelier.com.au
Phone: 0412 202 212
Any cancellations or returns that we approve will be granted subject to this Cancellation and Returns Policy and the Stelier Terms and Conditions.
We will assess each application individually and determine the order, manufacturing and freight status of the order.
Refunds
Please take care when placing an order on our website or in-store, as we do not offer a refund or exchange for any change of mind or your error in ordering, expect where required under the Australian Consumer Law.
Defective goods
All returns for defective goods will be in accordance with Stelier Terms and Conditions. You must as soon as possible after delivery check whether the goods are defective when delivered. Any defect notices are to be provided to the enquiry@stelier.com.au email.
Except for any rights and remedies you may have under the Australian Consumer Law or the Stelier Term and Conditions, we will not be liable for any defective goods unless you notify us with full details and a description within the period from the time of delivery within which it would be reasonable to expect the relevant defect to be identified or become apparent. If you do not notify us within this time, you are deemed to have accepted the goods.